AI in Health Trust Lab

Genuine community voice in how AI is designed, adopted and governed – from a rapid pulse-check through to a structured, ongoing consultation, scoped to the decision in front of you.

Best for: health services, government and industry who need to know how communities are experiencing an AI implementation, or are likely to, while there is still time to act on the answer.

You get: a credible read on community sentiment, delivered in time to inform decisions.

Communities get: a say in a decision that would otherwise have been made without them.

Setting up the ways your service hears from people affected by an AI-enabled solution – how they give feedback, raise concerns, and challenge decisions that affect them.

Best for: health services, government and industry facing emerging AI ethics guidance and regulatory expectations around recourse and redress.

You get: mechanisms built from real community input rather than a compliance checkbox – the harder thing to build and the one that holds up under scrutiny.

Communities get: a real route to challenge an automated decision about their own care, designed by people who have needed one.

Supporting the set-up of an ongoing group where community members help oversee how AI is used across your work. This may include reviewing new initiatives, considering consumer feedback, and having input before major decisions are made.

Best for: health services, government and researchers who want community oversight that persists beyond a single project.

You get: a durable, properly resourced mechanism for community leadership in AI governance, rather than one-off representation.

Communities get: seats at the table and standing influence over decisions that affect them, not just a one-off consultation.

Helping research and development teams involve community members meaningfully across every stage, from identifying the problem, through co-designing potential solutions, developing, testing, implementing, evaluating and iterating.

Best for: teams who want to build with community, not just for them.

You get: solutions that are safer, more reliable and more trustworthy because communities shaped them from the start.

Communities get: knowledge and solutions shaped by their priorities, not just their feedback

Working alongside your team to build community and lived experience input directly into AI policies, procurement criteria and implementation plans — collaboratively setting expectations from the outset.

Best for: health services, government and industry shaping a policy or implementation plan for an AI-enabled technology, ahead of or alongside procurement and rollout.

You get: a policy or plan that’s been developed with real community wants, needs and preferences before it’s public, cheaper to fix here than after launch.

Communities get: a hand in writing the rules, not just a chance to react to them once they’re set.

AI Literacy and Plain-Language Explainers

Accessible resources that help communities understand and engage with AI as it shows up in their own health experiences.

Best for: Primary Health Networks, health services and government with health literacy obligations and no community co-created material.

You get: ready-made resources you can use and adapt, and communities better equipped to engage with decisions about their own care.

Communities get: a plain-English understanding of what is happening to their information and their care, and the confidence to ask about it.

We partner with health services, government, researchers and industry. We are accountable to communities. Those are different relationships and we keep them that way deliberately.

That assesses a technology from the supply side: does it perform, does it comply, is the decision defensible. We assess from the community’s side: does it demonstrate what the people affected say trustworthiness requires.

That is a good start. A consumer representative carries one perspective into a room built around other priorities. We convene the communities a technology actually affects, structure the conversation so it produces evidence, and report what emerges without needing to manage the room.

It depends on the question, the communities involved and the depth of engagement. A rapid pulse-check is a very different commitment from establishing an ongoing governance group. We scope and price individually and will tell you early if what you need is smaller or larger than you expected. Getting Started Briefings are free or low-cost and a great way to discover what’s possible.

Briefings and pulse-checks move quickly. Substantive community engagement and co-design takes months. We will be straight with you about that at scoping rather than agreeing to a timeline we cannot meet properly.

Agreed upfront and specific to the engagement. Generally you will learn what communities told us, what it means for the decision in front of you, and where the gaps sit between what is claimed and what is demonstrated – written to be read by your board and by the communities involved.

We will discuss confidentiality with you and there is often good reason for commercial sensitivity. What we will not do is agree in advance to suppress findings that communities have a legitimate interest in knowing.

Yes it is. We don’t help build a commercial case, and an engagement with us is not an endorsement. What we offer is a genuine answer about whether communities consider your technology worthy of trust, and what it would take if they don’t. Developers who want that insight find it extremely valuable.

Only if that is what communities tell us. We may be more likely to find that a technology is acceptable under conditions related to transparency, human oversight, recourse, or who is told what and when. Those conditions are usually deliverable, and much cheaper to build in than to solve for later.

By our Activation Group – the community members, researchers, clinicians, policy thinkers and AI developers co-creating the Trust Lab. They were asked what was most needed and these are what they prioritised. Other partnership requirements and support can be scoped on request.

Yes of course, and we encourage it. You can book a Getting Started Briefing and our public events are open to everyone.